FatCow Server certain Video files are not accessible 14 Feb 2012

adding mime type in .htaccess Editor tool — compress/uncompress large files/folder via Archive Gateway tool — update time via FTP restricted to 300 seconds

Kewords: FatCow, Video files, mime types, .htaccess Editor tool, Archive Gateway tool

02/13/2012 6:32 AM EST
I have built my site using EW4 and uploaded it on 3 different servers after ensuring that there were no unlinked or broken link from Site Summary report generated by EW4 (see http://www.hindooraashtr.com/2012-01-25-images/site-stats-2012-02-13-07-48-23.png). Next I tested if all uploads are working fine or not.

Ticket 9285841 video file inaccessible, exact URL highlighted in screenshot 2 (returns 404 page)
Ticket 9285841 video file inaccessible, exact URL highlighted in screenshot 4 (returns junk material)
Ticket 9285841 video file inaccessible, exact URL highlighted in screenshot 5 (returns junk material)

02/14/2012 12:37 AM EST

I have added the required mime types for .flv and .wmv extensions for your account which was causing the issue.
Now accessing the links in the website comes up with download options without any issues.

Regarding the issue with the FTP, Unfortunately, the upload time via FTP set on our server is 300 seconds.
However, if you are trying to upload any file, if it crosses this 300 seconds, the server will just kill the connection.
The file will be displayed as uploaded completely, but it will be incomplete in size.
Hence, I suggest you to zip or compress the file using any compressing application and upload it to the web directory.
Once you have uploaded the file, you can uncompress it.

To Uncompress the uploaded zip file, please follow the steps given below:
1. Log into the control panel with the account username and password.
2. Click on ‘Archive Gateway’ under ‘Website’.
3. Under the section ‘Uncompress/Unarchive a File’, select the file which you want to uncompress.
4. Enter the output directory. You can leave it blank to uncompress the file to same directory.
5. Click on the ‘Extract/Uncompress’ button.

02/14/2012 12:34 PM EST

You can set the Mime Type in .htaccess Editor tool.
You can log into the tool using the URL: http://members.fatcow.com/controlpanel/htaccess/?m=mimetypes .

Unfortunately, it is not possible to upload large size file via FileManager. You can upload maximum size of 8MB via FileManager.

You can compress large folders via Archive Gateway tool.
You can access this tool using the URL: http://members.fatcow.com/controlpanel/archive.bml .
If you are unable to compress the folder, you can contact us to compress the file/folder.