Thursday, 1 March 2012, 07:17 PM, IST
Seagate FREEAGENTGOFLEX drive 0-RPM USB3.0 500 GB for Windows & Mac
Received in exchange of defective product Seagate FreeAgent GoFlex
250 GB for Windows on 22 Feb 2012
First Widows Backup succeeded, next three backup attempts failed.
SeaTools Long-Generic Test (with repair) failed that attempts to rectify errors at the cost of losing data
RMA (Return Material Authorization) raised, order confirmation number 1005092106 date Feb
29, 2012
Download of bundled software failed
Windows Chk Disk (with repair) on GoFlex passed
Downloaded new version of SeaTools
SeaTools Long-Generic Test (without repair) passed (was
due to new version or due to windows chk disk having fixed bad sectors?)
Download of bundled software succeeded
Seagate Clarifications (email date 1 March 2012)
The product number on the hard drive differs from the one in our
system for security purposed. There is nothing to worry about (PN on box and drive are
different, PN on box matches with PN on Warranty Validation page, PN on drive does not
match)
There is nothing to worry about the warranty end date, too (one week extra given)